FAQs

HOW DO I CONTACT CUSTOMER SERVICE?
You can email us at info@smugglerzinc.com, or give us a call at +91 22 66602616. 
Our Customer Service hours are Monday through Friday 10AM to 6PM. You can also get in touch with us on Facebook, Twitter or Instagram! 
Customer Service:  info@smugglerzinc.com or +91 22 66602616
Facebook: www.facebook.com/smugglerzinc
Twitter: @smugglerzlife
Instagram: #smugglerzinc
 
HOW DO I PLACE AN ORDER ONLINE?
You can place an online order by visiting the SMUGGLERZINC.COM shop page. If you are having difficulty placing an order online or you have questions regarding the ordering process please contact our staff (info@smugglerzinc.com). 
SMUGGLERZ INC.(KIRAN KNIT & GARMENTS PVT. LTD.) is based in Mumbai, India. All orders are processed in INR.
 
WHAT PAYMENT METHODS DO YOU ACCEPT?
SMUGGLERZ INC. accepts all major credit and debit cards as well as Net Banking & payments made from PAYU Wallets.
 
HOW DO I FIND OUT THE STATUS OR MAKE A CHANGE TO AN EXISTING ORDER?
To view the status of an existing domestic order please go to our shipping partners website and input your tracking number. 
If you are tracking an international package, or if you chose a different shipper as your shipping option, please visit their website and input your tracking number. 
If your order has not yet been shipped and you would like to make a change or cancel your order please contact our staff (info@smugglerzinc.com).
 
WHY WAS MY ORDER DECLINED?
If your order was declined, it may be due to the billing address. If the billing information you entered does not match up exactly with the address on file with your card issuing bank, the transaction may be declined. Please double check the address on file with your card issuer along with the card number, expiration and security code and attempt to re-order online. 
If you continue to experience problems placing an online order, please contact our staff (info@smugglerzinc.com).
 
SHIPPING:

Smugglerz Inc. partners with leading logistics providers in India such as Aramex, BlueDart and DTDC . Once your order has been fulfilled and despatched - we will send you an email/text with the Tracking No. for your package .

It takes usually 4-5 working  days for the parcel to arrive at your location , anywhere in India. 
Kindly excuse any additional delay in case of bad weather / natural calamities.
International orders are delivered in 10 to 15 working days.
Delivery time may vary depending upon the shipping address. 

Orders placed on Saturdays and Sundays will be executed on Monday.

PAYMENTS:
Payments for Domestic orders is carried out via PAYU a secure payment gateway provider.
You could use Credit orDebit Cards & Net Banking or also use your PAYU Wallet to make payments.

Payments for International Orders are done via Pay Pal. 

SHIPPING CHARGES:
For all orders of value Rs. 599 and above shipping to all over India is free. For orders of value below Rs. 500 , shipping charges of Rs. 75 per package is applicable.

CASH ON DELIVERY ( COD ):
All Cash on Delivery ( COD ) orders have a flat charge of Rs. 45

For Shipping Charges anywhere outside India please contact us on info@smugglerzinc.com

15 DAY RETURNS:
Smugglerz Inc. makes sure each and every product is carefully inspected before shipping them out.However, there may be a slight margin of error , if that be the case , kindly send us an email describing the error on info@smugglerzinc.com and we'll do our best to replace it as soon as possible.

Our mailing address is:
Smugglerz Inc. 
Kiran Knit & Garments Pvt. Ltd.
246 , A to Z Industrial Estate, Ganpatrao Kadam Road,
Near Peninsula Corporate Park, Lower Parel (West),
Mumbai 400 013
Returns and/or exchange requirements are accepted within 7 days of a customer receiving the  order. 

Items that need to be returned or exchanged  have to be in new condition without any wash or usage and to be returned in their original packaging with all tags, stickers,boxes etc. intact, within 7 days of delivery . 

We are unable to exchange or refund used , laundered or customer damaged goods.

The only product we cannot replace or accept refund for is Innerwear ( Boxer Shorts , Briefs etc)  - this is so we can keep your personal hygiene protected.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@smugglerzinc.com.

Is Refund accepted for Sale items / Discounted Items by via Coupon Codes or Promotions on website:
Only regular priced items may be refunded, unfortunately sale items cannot be exchanged,replaced or refunded.

CANNOT TRACE OUR PARCEL ?

Make sure you fill on your correct address when ordering from us . We cannot accept responsibility for the wrong address being used with an order. E-mail us if your purchased products do not arrive and we'll get in touch with our courier company to track down the package. It is safer if you can have your items delivered when you are present , so provide a secure daytime delivery address where possible.

For any additional questions - mail us at info@smugglerzinc.com

Thank you for shopping at Smugglerz Inc. !
Size Chart

PRINTED T-SHIRT SIZE CHART

Size

S

M

L

XL

Full Chest

39"

40"

42"

44"

Full Length

27"

27.5"

28"

28.5"

Sleeve Length

7.75"

8"

8.25"

8.5"

Bottom Opening

39"

40"

42"

44"

MAFIA FIT POLO SIZE CHART

Size

S

M

L

XL

Full Chest

39"

40"

42"

44"

Full Length

27.5"

28"

28.5"

29"

Sleeve Length

8"

8.25"

8.5"

9"

Bottom Opening

39"

40"

42"

44"

 

BOXERS SIZE CHART

Size

S

M

L

XL

Full Waist

30"

32"

34"

36"

Inseam

4.5"

4.75"

5"

5.25"

Outseam

14.25"

14.75"

15"

15.25"

Leg Opening

22.25"

23.25"

24.25"

24.75"

  

PYJAMAS SIZE CHART

Size

S

M

L

XL

Full Waist

30"

32"

34"

36"

Inseam

28"

29"

30"

31"

Rise

10.5"

11.5"

12.5"

13.5"

Leg Opening

22.25"

23.25"

24.25"

24.75"

 

SWEATSHORTS SIZE CHART

Size

S

M

L

XL

Full Waist

30"

32"

34"

36"

Inseam

10.5"

11"

11.5"

12"

Outseam

14.25"

14.75"

15"

15.25"

Leg Opening

22.25"

23.25"

24.25"

24.75"