Due to Covid-19 restrictions do expect a delay in delivery across pincodes.

FAQs

HOW DO I CONTACT CUSTOMER SERVICE?
You can email us at info@smugglerzinc.com, or give us a call at +91 93247 50879/ +91 22 66602616. 
Our Customer Service hours are Monday through Friday 10AM to 6PM. You can also get in touch with us on Facebook or Instagram! 
Customer Service:  info@smugglerzinc.com or + +91 93247 50879/ 91 22 66602616
Facebook: www.facebook.com/smugglerzinc
Instagram: @smugglerzinc
 
HOW DO I PLACE AN ORDER ONLINE?
You can place an online order by visiting the SMUGGLERZINC.COM shop. If you are having difficulty placing an order online or you have questions regarding the ordering process please contact contact us on info@smugglerzinc.com.
SMUGGLERZ INC., a part of GMS Processors PVT. LTD. We are based in Mumbai, India. All orders are processed in INR.
 
WHAT PAYMENT METHODS DO YOU ACCEPT?
SMUGGLERZ INC. accepts all major credit and debit cards as well as Net Banking & payments made from PAYU Wallets.
 
HOW DO I FIND OUT THE STATUS OR MAKE A CHANGE TO AN EXISTING ORDER?
To view the status of an existing domestic order please go to our shipping partners website and input your tracking number. 
If you are tracking an international package, or if you chose a different shipper as your shipping option, please visit their website and input your tracking number. 
If your order has not yet been shipped and you would like to make a change or cancel your order please contact us on info@smugglerzinc.com
 
WHY WAS MY ORDER DECLINED?
If your order was declined, it may be due to the billing address. If the billing information you entered does not match up exactly with the address on file with your card issuing bank, the transaction may be declined. Please double check the address on file with your card issuer along with the card number, expiration and security code and attempt to re-order online. 
If you continue to experience problems placing an online order, please contact us on info@smugglerzinc.com
 
SHIPPING:

Smugglerz Inc. partners with leading logistics providers in India such as Aramex, BlueDart and DTDC . Once your order has been fulfilled and despatched - we will send you an email/text with the Tracking No. for your package .

It takes usually 5-7 working days for the parcel to arrive at your location, anywhere in India. 
Kindly excuse any additional delay in case of bad weather/natural calamities.
International orders are delivered in 10 to 15 working days.

Delivery time may vary depending upon the shipping address.

Due to Covid-19 restrictions, certain pin-codes have been blocked for essential orders only. We will be able to ship once these restrictions are lifted.

Orders placed on Saturdays and Sundays will be executed on Monday.


PAYMENTS:
Payments for Domestic orders is carried out via PAYU a secure payment gateway provider.
You could use Credit or Debit Cards & Net Banking or also use your PAYU Wallet to make payments.

Payments for International Orders are done via Pay Pal. 

 


SHIPPING CHARGES:
Free shipping on orders of Rs.1000/- and above across India. Shipping charge of Rs. 100/- applicable on orders below Rs.1000/- per package.

For Shipping Charges anywhere outside India please contact us on info@smugglerzinc.com

 

CASH ON DELIVERY ( COD ):
For COD Orders, the courier service provider will attempt delivery 3 times. Please do keep exact change ready to keep contact to the barest minimum. After 3 attempts, the parcel is automatically returned to us as cancelled if delivery is not completed.

If you have placed an Order on COD before and the order has been cancelled, your NEW order will need to be pre-paid. Our customer care executive will reach out to your for this.


7 DAY RETURNS:
Smugglerz Inc. makes sure each and every product is carefully inspected before shipping them out. However, there may be a slight margin of error , in which case kindly send us an email describing the error on info@smugglerzinc.com and we'll do our best to replace it as soon as possible.
 
There is no exchange or refund on any sale item.
 
We do not take returns or exchanges for Underwear & Smask Mask for hygiene reasons. At this time, please do not pressure us for an exchange on these items. 

Our mailing address is:
Smugglerz Inc. 
GMS Processors PVT. LTD.
246 , A to Z Industrial Estate, Ganpatrao Kadam Road,
Near Peninsula Corporate Park, Lower Parel (West),
Mumbai 400 013
 
Returns and/or exchange requirements are accepted within 7 days of a customer receiving the order. 

Items that need to be returned or exchanged  have to be in new condition without any wash or usage and to be returned in their original packaging with all tags, stickers, boxes etc. intact, within 7 days of delivery . 

We are unable to exchange or refund used , laundered or customer damaged goods.

The two product categories we cannot replace or accept refund for are Innerwear (Boxer Shorts, Trunks, Smundies)  & Masks (SMASK) - this is so we can keep your personal hygiene protected.
We request you to please respect this decision, this is for the safety of our staff and our other customers. Especially during Covid-19, we are strictly adhering to safety protocols.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please do check with your bank.
Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@smugglerzinc.com.

Is Refund accepted for Sale items / Discounted Items by via Coupon Codes or Promotions on website:
Only regular priced items may be refunded, unfortunately sale items cannot be exchanged, replaced or refunded.

CANNOT TRACE YOUR PARCEL ?

Make sure you fill in your correct address when ordering from us. E-mail us if your purchased products do not arrive and we'll get in touch with our courier company to track down the package. It is safer if you can have your items delivered when you are present , so provide a secure daytime delivery address where possible.

For any additional questions - mail us at info@smugglerzinc.com

Thank you for shopping at Smugglerz Inc.!