Shipping & Returns
Shipping
Smugglerz Inc. partners with leading logistics providers in India such as Aramex, BlueDart and DTDC . Once your order has been fulfilled and despatched - we will send you an email/text with the Tracking No. for your package .
It takes usually 4-5 working days for the parcel to arrive at your location , anywhere in India.
Kindly excuse any additional delay in case of bad weather / natural calamities.
International orders are delivered in 10 to 15 working days. Delivery time may vary depending
upon the shipping address.
Payments for International Orders are done via Pay Pal.
For all orders of value Rs. 599 and above shipping to all over India is free. For orders of value below Rs. 500 , shipping charges of Rs. 75 per package is applicable.
All Cash on Delivery ( COD ) orders have a flat charge of Rs. 45
For Shipping Charges anywhere outside India please contact us on info@smugglerzinc.com
Orders placed on Saturdays and Sundays will be executed on Monday.
Return Policy
Our mailing address is:
246 , A to Z Industrial Estate, Ganpatrao Kadam Road,
Near Peninsula Corporate Park, Lower Parel (West),
Mumbai 400 013
Items that need to be returned or exchanged have to be in new condition without any wash or usage and to be returned in their original packaging with all tags, stickers,boxes etc. intact, within 7 days of delivery .
We are unable to exchange or refund used , laundered or customer damaged goods.
The only product we cannot replace is Innerwear ( Boxer Shorts , Briefs etc) - this is so we can keep your personal hygiene protected.
Refund
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@smugglerzinc.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items , or items purchased using a discount code or on a discount cannot be refunded.
The cost of delivery for returns/refunds is not refundable , but we will gladly cover the cost of delivering replacement items to you if it's within India. Unfortunately , we cannot offer the same terms to international customers and shipping charges would apply.
To start your return process , email us at info@smugglerzinc.comand we'll get the ball rolling.
Missing Parcels
Make sure you fill on your correct address when ordering from us . We cannot accept responsibility for the wrong address being used with an order. E-mail us if your purchased products do not arrive and we'll get in touch with our courier company to track down the package. It is safer if you can have your items delivered when you are present , so provide a secure daytime delivery address where possible.
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